First-reply performance · Mon–Fri 09:00–17:30 · before noon → 5:30pm same day, after noon → noon next working day
View
Median first reply
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last 7 days
90th percentile
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last 7 days
Within SLA
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last 7 days
Awaiting reply now
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Overdue now
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past SLA, no reply
Awaiting reply — live queue
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By mailbox — last 7 days
Mailbox
Vol
Median
Within SLA
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85%+ on target
75–84% at risk
under 75%
Block a sender — stop an email address or domain counting
Paste one or more email addresses or domains — commas, spaces or new lines are all fine. Takes effect within ~10 minutes and drops them from the queue.
Live — reads the response-time data the tracker stores (timing only, no message content). Reporting fills in as replies are recorded.