Live · loading…

Team response times

First-reply performance · Mon–Fri 09:00–17:30 · before noon → 5:30pm same day, after noon → noon next working day

View

Period

Median first reply

—

last 7 days

90th percentile

—

last 7 days

Within SLA

—

last 7 days

Awaiting reply now

—

Overdue now

—

past SLA, no reply

Awaiting first reply — live queue

Loading…

Mailbox

Vol

Median

Within SLA

Loading…

85%+ on target

75–84% at risk

under 75%

Live — reads the response-time data the tracker stores (timing only, no message content). Reporting fills in as replies are recorded.